Selected Work

This initiative introduced AI‑supported workflows for an organization managing thousands of deliveries across multiple vendors and divisions. The platform helped users shift from reactive issue handling to proactive risk management.

Approach Summary:

• Discovery & Research: Mapped current operations via workshops, uncovering manual bottlenecks and trust issues around AI data.
• Delivery Delinquency Framework: Automated late‑delivery detection and triage with adaptive notices and audit‑friendly traceability.
• Post‑Award Issue Triage: Unified tasks, comments, and AI‑generated insights to accelerate issue resolution while keeping compliance clear.
• Scalable Design System: Modular patterns supported future logistics workflows and other procurement programs.

Results: Prototype simulations showed a significant drop in manual triage time and improved cross‑team collaboration through a shared, auditable workspace.

This project focused on merging front‑desk POS workflows with CRM tooling for non‑e‑commerce staff. Designed two main experiences — Order Management for sales and Product Management for inventory oversight. Collaborated closely with engineers and client teams to ensure scalability and ease of adoption.

Outcome: Faster daily operations, data consistency, and readiness for future storefront expansions.

The platform overhaul focused on two primary areas — Call Management and Call Statistics & Reporting. By introducing active call visibility, drag‑and‑drop assignments, and flexible reporting views, the redesign eliminated complexity and improved user confidence.

Approach Highlights:

• System audit and competitive analysis to identify key usability gaps.
• Redesigned control panel with modular cards for at‑a‑glance awareness.
• Interactive report visualization with table–chart toggle and export options.
• Component‑based design system using Shadcn UI for scalability.

Outcome: Faster call handling, simplified insights, and a reusable component set that cut future design effort by 50%.

Key Learnings: Maintain UX fundamentals when modernizing legacy tools — small usability wins compound into major workflow efficiency and user satisfaction.

This project tackled the challenge of providing meaningful recruiter performance visibility inside a CRM/ATS. By building modular dashboards, we gave leadership and recruiters actionable insights to improve productivity and mentorship.

Approach Overview:

• User Research: Interviews and data mapping to identify key recruiter metrics.
• Iterative Design: Three design rounds—POC wireframes, design critique refinements, and expanded dashboards for scalability.
• Data Segmentation: Structured two dashboards (individual and organization‑wide) to clarify roles and views.
• Prototyping & Testing: Built interactive Figma prototypes to validate widget‑based designs with stakeholders.

Outcome: Delivered an intuitive, scalable Leaderboard experience that elevated recruitment team visibility, boosted engagement, and fostered mentorship.

Key Takeaways: Early stakeholder collaboration and iterative validation ensured the design aligned with real user behavior and long‑term scalability goals.

Prototyping Web3 integration to simplify API key management and bridge centralized and decentralized trading experiences. The previous onboarding system was fragmented and technically complex, creating high barriers for first-time users and resulting in a 30% drop-off rate during setup.

By collaborating with product leadership and engineers, I redesigned the API onboarding flow to support five key trading scenarios through a step-by-step guided experience. Using a visual stepper layout, Z-pattern content design, and contextual instructions, the new interface reduced cognitive load and made DeFi setup accessible for non-technical traders.

Through iterative prototyping and user flow mapping, the redesign improved clarity, scalability, and developer handoff efficiency. The result was a reusable design framework adaptable to future DEX integrations, reducing complexity across platforms.

The result:

• 25% reduction in onboarding complexity and setup time.
• 30% decrease in user drop-off rate.
• Simplified API onboarding that enhances trust, engagement, and adoption across DeFi and CEX-DEX trading workflows.